Remote Otter LogoRemoteOtter

Bilingual Customer Support Specialist – Icelandic - Remote

Posted 5 days ago
Customer Service
Full Time
Iceland

Overview

Join Our Global Customer Support Team! We're looking for dedicated and enthusiastic individuals to join our customer service team in Reykjavik (Iceland). If you're fluent in Maltese, Slovenian, or Icelandic, and have a good command of English, we want to hear from you!

In Short

  • Provide high-quality customer support via chat, voice, or email (ticketing)
  • Handle inquiries related to product issues, logistics, and general concerns
  • Respond to customer queries promptly to enhance service efficiency and user experience
  • Log customer feedback professionally and relay relevant insights to the internal team
  • Maintain a patient, professional, and friendly tone to reduce complaints and boost satisfaction
  • Identify and escalate high-risk or sensitive cases quickly and accurately
  • Full-time position with 8-hour shifts
  • High school diploma or above required
  • Preferred experience in customer service roles
  • Join an international team dedicated to customer success

Requirements

  • Fluency in Icelandic and English
  • Strong communication and problem-solving skills
  • Ability to learn business processes quickly
  • High attention to detail and a proactive mindset

Benefits

  • Opportunity to grow your career
  • Be part of an international team
  • Dedicated to customer success
Appen logo

Appen

Appen is a global leader in AI enablement, specializing in critical tasks such as model improvement, supervision, and evaluation. With over 25 years of experience, Appen leverages a diverse crowd of more than one million skilled contractors from 130 countries, speaking over 180 languages and dialects. The company utilizes an advanced AI-assisted data annotation platform to collect and label various data types, including images, text, speech, audio, and video. Trusted by the world's largest technology companies, Appen plays a crucial role in building and enhancing innovative AI systems across multiple sectors, including automotive, finance, retail, healthcare, and government. Committed to creating an inclusive and diverse workplace, Appen fosters a learn-it-all culture that values growth, innovation, and customer obsession.

Share This Job!

Save This Job!

Similar Jobs:

Ideatek logo

Bilingual Customer Support Specialist - Remote

Ideatek

2 weeks ago

Join IdeaTek as a Bilingual Customer Support Specialist, providing exceptional service and support to customers in a flexible work environment.

USA
Full-time
Customer Service
PartnerHero logo

Bilingual Customer Support Specialist - Remote

PartnerHero

7 weeks ago

Join PartnerHero as a Bilingual Customer Support Specialist to provide exceptional service to clients and providers.

USA
Full-time
Customer Service
SoundStack logo

Bilingual Customer Support Specialist - Remote

SoundStack

9 weeks ago

Join Live365 as a Bilingual Customer Support Specialist to assist Spanish and English customers with their internet radio platform needs.

USA
Full-time
Customer Service
Datamark logo

Bilingual Customer Support Specialist - Remote

Datamark

11 weeks ago

Join our team as a Bilingual Customer Support Specialist, interpreting communications between English and German speaking clients.

India
Full-time
Customer Service
Samsara logo

Bilingual Customer Support Specialist - Remote

Samsara

12 weeks ago

Join Samsara as a Bilingual Customer Support Specialist to provide exceptional service and support to a diverse customer base.

Mexico
Full-time
Customer Service