Remote Otter LogoRemoteOtter

Bilingual Customer Support Specialist – Slovenian - Remote

Posted 5 days ago
Customer Service
Full Time
Slovenia

Overview

Join our global customer support team as a Bilingual Customer Support Specialist, where you will provide high-quality service to our clients in Slovenian and English.

In Short

  • Provide high-quality customer support via chat, voice, or email.
  • Handle inquiries related to product issues, logistics, and general concerns.
  • Respond promptly to customer queries to enhance service efficiency.
  • Log customer feedback and relay insights to the internal team.
  • Maintain a patient and professional tone to boost satisfaction.
  • Identify and escalate high-risk cases quickly and accurately.
  • Full-time position with 8-hour shifts.
  • Preferred experience in customer service roles.
  • Fluency in Slovenian and English required.
  • High attention to detail and proactive mindset are essential.

Requirements

  • Fluency in Slovenian and English.
  • Strong communication and problem-solving skills.
  • Ability to learn business processes quickly.
  • High attention to detail and a proactive mindset.

Benefits

  • Be part of an international team dedicated to customer success.
  • Opportunity for career growth.
Appen logo

Appen

Appen is a global leader in AI enablement, specializing in critical tasks such as model improvement, supervision, and evaluation. With over 25 years of experience, Appen leverages a diverse crowd of more than one million skilled contractors from 130 countries, speaking over 180 languages and dialects. The company utilizes an advanced AI-assisted data annotation platform to collect and label various data types, including images, text, speech, audio, and video. Trusted by the world's largest technology companies, Appen plays a crucial role in building and enhancing innovative AI systems across multiple sectors, including automotive, finance, retail, healthcare, and government. Committed to creating an inclusive and diverse workplace, Appen fosters a learn-it-all culture that values growth, innovation, and customer obsession.

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