Customer Care Representative (m/f/d) - Remote

Overview

We are looking for a Customer Care Representative to join our growing team and implement our innovations.

In Short

• First point of contact for our customers
• Accompanying all after-sales processes and product-specific customer consultations
• Handling all support inquiries and ensuring high customer satisfaction
• Organizing the digital customer journey (via phone, email, video chat)
• Contributing to strategic product and customer management, development of customer processes, digital tools, and customer outreach

Requirements

• Commercial or pharmaceutical training (PTA/PKA)
• Quickly familiarizing oneself with our products and consulting topics
• High service orientation and affinity for digitalization
• Proficient in MS Office
• Good analytical skills as well as a structured and organized work style
• Excellent communication skills, confident demeanor, team player with proactive and independent work style

Benefits

• Work in a growth-oriented company with long-term perspective, flat hierarchies, open communication and enjoyment at work
• Contribute to improving the healthcare of tomorrow
• Quick assumption of responsibility and collaboration in interdisciplinary teams
• Comprehensive onboarding and training opportunities with a steep learning curve
• Modern IT (Cloud, IT tools) and data technology (MS Fabric, etc.)
• 100% remote work and flexible working hours (40 h/week), part-time option available
• Work-life balance: 30 days annual leave plus 3 additional days
• Benefits: company pension scheme, additional health insurance or gift vouchers