Customer Support Manager - Remote

Overview

We are seeking a highly motivated and detail-oriented Customer Support Manager to join our team. As a Customer Support Manager, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including calls, emails, and chats.

In Short

• Join a leading professional networking and jobs platform in India.
• Provide exceptional customer service and support.
• Communicate with clients through calls, emails, and chats.
• Work in a highly motivated and detail-oriented environment.
• Utilize your background in chat/call processes.
• Fluency in English and Hindi is required.
• Be part of a mission to connect people to opportunities.
• Help reduce the skill and employment gap in India.
• Collaborate with a team focused on client satisfaction.
• Contribute to enabling livelihoods for billions in India.

Requirements

• Excellent communication skills in English and Hindi.
• Experience in customer service or support roles.
• Background in chat/call processes.
• Detail-oriented and highly motivated.
• Ability to handle multiple communication channels.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Team player with a focus on client satisfaction.
• Familiarity with professional networking platforms is a plus.
• Willingness to learn and grow within the company.

Benefits

• Opportunity to work with a leading company in the industry.
• Competitive salary and benefits package.
• Work in a dynamic and supportive team environment.
• Access to professional development and training.
• Be part of a mission-driven organization.
• Flexible working arrangements.
• Contribute to meaningful work that impacts lives.
• Networking opportunities with industry professionals.
• Potential for career advancement.
• Work remotely from anywhere in India.