Service Center Assistant Specialist - Remote

Overview

The Service Center Assistant Specialist at Apartment Agents provides essential customer support for individuals searching for housing and navigating the apartment leasing process. This role emphasizes exceptional service and knowledge of available listings.

In Short

• Primary customer-facing role assisting clients with housing searches.
• Handles 40+ inbound and outbound calls daily.
• Maintains knowledge of listings, pricing, and leasing requirements.
• Utilizes customer-centered techniques in all interactions.
• Provides timely and accurate information to customer inquiries.
• Participates in training and departmental meetings.
• Adheres to remote work policies and procedures.
• Reports directly to the Customer Service Supervisor.
• Opportunity for career advancement within the company.
• Work hours are Monday to Friday, 7:00 am to 6:30 pm CST.

Requirements

• High school graduate or equivalent.
• One year of customer support experience, preferably in a call center.
• Good verbal and written communication skills.
• Ability to document records electronically.
• Intermediate skills with Microsoft Office and internet usage.
• Problem solving and listening skills.
• Ability to work under stressful circumstances.
• Experience with CRM systems is a plus.
• Bilingual skills are a plus.

Benefits

• Paid training and opportunities for career growth.
• Generous paid time off and paid holidays.
• Health, vision, and life insurance options.
• Annual bonus potential.
• Remote work environment.
• Employer shared health insurance cost.
• Collaborative company culture.
• Support for retirement savings.
• Recognition of employee contributions.