Customer Service Representative (Home Learning) - Remote

Overview

The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication.

In Short

• Support homeschooling families with inquiries and concerns.
• Provide tailored guidance to families.
• Navigate CRM systems effectively.
• Deliver clear and compassionate communication.
• Help families make informed educational decisions.
• Work in a remote-friendly environment.
• Engage in meaningful work with a focus on continuous growth.
• Be part of a team that values collaboration and innovation.
• Participate in a supportive company culture.
• Handle customer issues with care and expertise.

Requirements

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• Familiarity with CRM systems is a plus.
• Outstanding verbal and written communication skills.
• Ability to prioritize responsibilities and manage time effectively.
• Dedication to exceptional service.
• Organizational skills and efficiency.
• Availability during peak periods (August 1 – September 30).
• Ability to work in a team-oriented environment.
• Experience in Microsoft Office (Outlook, Excel, Word).

Benefits

• Multiple health, dental, and vision plans.
• 401k plan with a company match.
• 16 paid holidays and paid time off.
• Comprehensive maternity and fertility benefits.
• Access to on-demand mental health resources.
• Life and disability insurance.
• Paid volunteer time off.
• Professional development programs, including tuition reimbursement.
• Work from home opportunities for work/life balance.