Customer Support & Sales Specialist - Remote

Overview

We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth.

The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services.

In Short

• Respond promptly and professionally to customer inquiries via phone, email, and text
• Provide accurate information regarding products, services, pricing, and company policies
• Resolve customer concerns and complaints efficiently while maintaining professionalism
• Identify customer needs and recommend suitable products or services
• Promote special offers, upgrades, or additional services when appropriate
• Generate leads and support sales initiatives through customer interactions
• Maintain accurate customer records within the CRM system
• Meet productivity, response-time, and performance goals
• Collaborate with team members to improve customer experience and sales strategies
• Flexible work schedule

Requirements

• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Sales, upselling, or lead-generation experience is an asset
• Strong problem-solving and negotiation skills
• Comfortable using CRM software, email platforms, and communication tools
• Ability to multitask and work in a fast-paced environment

Benefits

• Training and ongoing support provided
• Performance-based incentives or commission opportunities
• Opportunity for career advancement and skill development
• Supportive and collaborative work environment