Customer Support & Sales Specialist - Remote

Overview

Join a mission-driven team at Foundry for Good, where we build businesses that do good and support nonprofits with innovative software and marketing strategies.

In Short

• Full-time remote position supporting customers and driving sales for a SaaS product.
• Onboard new customers and provide product support via email, chat, and calls.
• Engage in sales conversations and recommend plans to customers.
• Collaborate with teams to ensure a seamless customer experience.
• Work the US night shift (9pm-6am Philippine time).
• Experience in BPO, SaaS support, or virtual assistant roles is required.
• Excellent English communication skills are essential.
• Customer-focused, reliable, and detail-oriented candidates are preferred.
• Prior experience in SaaS customer success or sales is a plus.
• Strong problem-solving skills are beneficial.

Requirements

• Experience in BPO, SaaS support, or virtual assistant roles.
• Comfortable working the US night shift (9pm-6am Philippine time).
• Excellent English communication skills, both written and spoken.
• Customer-focused, reliable, and detail-oriented.
• Comfortable performing both support and sales functions.

Benefits

• Paid vacation time (20 days accrued annually).
• Paid sick time (5 sick days off annually).
• Paid life leave (15 days accrued annually).
• 7 paid US holidays.
• Additional benefits include a bereavement policy and employee giving programs.