Customer Services Agent - France (Remote Contract)

Overview

Join AnyVan as a Customer Services Agent, providing exceptional support to customers in France. This remote role requires a passion for customer service and a drive to exceed expectations.

In Short

• Manage and resolve customer queries efficiently.
• Ensure minimal waiting times and quick resolutions.
• Utilize active listening and questioning skills.
• Escalate complex issues promptly.
• Maintain accurate customer communication records.
• 3+ years of customer service experience required.
• Fluency in French and English is essential.
• Proficient with IT packages, especially G-Suite.
• Comfortable working towards targets in a dynamic environment.
• Flexible shift patterns, including evenings and weekends.

Requirements

• 3 years+ customer services experience in a call centre environment.
• Fluent in French and English.
• Passion for delivering outstanding service.
• Minimum typing speed of 30+ words per minute.
• Proficient with IT packages and digital services.
• Able to adapt and prioritize effectively.
• Bias to action with a proven track record.
• Flexible with shift patterns.

Benefits

• Competitive salary with monthly commission.
• Great tools and tech for optimal performance.
• Top-notch training to enhance skills.
• A fun and high-performing team environment.
• Opportunities for career growth and promotion.