ServiceNow Case Management Specialist - Remote

Overview

The ServiceNow Case Management Specialist will focus on implementing and managing ServiceNow solutions, particularly for public sector clients, with responsibilities that include case management and system integration.

In Short

• Implement ServiceNow Public Sector Digital Services (PSDS).
• Manage PHI-sensitive applications securely.
• Develop customer support case management solutions using ServiceNow.
• Lead migrations from ServiceNow Commercial Cloud to FedRAMP GCC.
• Integrate ServiceNow with enterprise systems like HRMS and Customer Portals.
• Migrate legacy system data onto the ServiceNow platform.
• Work with Archer GRC Tools for integration.
• Implement GenAI capabilities to enhance customer support.
• Remote work with possible onsite requirements in Sacramento.
• Complete a prescreen survey for application consideration.

Requirements

• Experience with ServiceNow PSDS implementations.
• Background in secure PHI-sensitive application development.
• Experience in customer support solutions on ServiceNow.
• Migration experience to FedRAMP GCC.
• Integration experience with enterprise systems.
• Data migration experience to ServiceNow.

Benefits

• Equal opportunity employer committed to diversity.
• Inclusive work environment.