Amtelco Script Programmer - Remote

Posted 3 weeks ago

Software Development

Full Time

FL, USA

Contact Center Operations

Documentation

Technical Problem-solving

System Integration

Overview

As an Amtelco Script Programmer at AnswerHero, you will play a critical role in creating efficient, innovative, and customer-focused call flows for inbound contact center operations.

In Short

Design, develop, and implement call, chat, SMS, and email flows/scripts.
Monitor and refine call flows for optimal performance.
Analyze account success for improvement opportunities.
Collaborate with various teams to align scripts with customer needs.
Create and maintain documentation for call flows.
Assist with technical problem-solving.
Maintain a rotating on-call schedule.
Work with cross-functional teams to uphold optimization standards.

Requirements

Experience with Amtelco systems.
Strong programming skills for scripting.
Ability to analyze data and improve processes.
Excellent collaboration and communication skills.
Technical problem-solving abilities.
Ability to create comprehensive documentation.
Experience in a contact center environment.
Flexibility to participate in an on-call schedule.

Benefits

Supportive work environment.
Opportunities for professional growth.
Work with a dedicated team.
Engagement in innovative projects.
Flexible working arrangements.

AnswerHero

AnswerHero is a dedicated provider of professional live answering and virtual receptionist services, specializing in the unique needs of small and medium-sized businesses across the U.S. With over a decade of experience, the company prioritizes communication, professionalism, and long-term client relationships, ensuring reliable and trustworthy services that exceed expectations. AnswerHero fosters a collaborative environment that encourages innovation and exceptional customer experiences, while also empowering employees through training, support, and career growth opportunities. As a growing company, AnswerHero offers ample opportunities for career advancement and a comprehensive benefits package.

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