Chat Support Representative & Receptionist - Remote

Overview

Join Animal Shelter Fundraising, an award-winning organization recognized for its excellence and creativity in animal welfare fundraising. As a Chat Support Representative & Receptionist, you'll be at the forefront of our mission to influence philanthropy in the animal sheltering industry. Our team, based in Arizona, is dedicated to making a positive impact on animal welfare through innovative fundraising strategies. We value accessibility, boldness, and compassion, and strive for growth and impact in everything we do. In this role, you will serve as the first point of contact for our clients and supporters, providing exceptional customer service and ensuring smooth communication. If you are driven by a passion for animal welfare and possess excellent communication skills, we invite you to contribute to our mission and join us in making a difference. Embrace the opportunity to work with a dedicated team and help shape the future of animal welfare fundraising.

In Short

• Respond promptly and professionally to customer inquiries via chat.
• Manage the front desk by greeting visitors and answering phone calls.
• Assist in maintaining and updating customer records.
• Collaborate with team members for effective communication.
• Provide administrative support to the fundraising team.

Requirements

• Excellent verbal and written communication skills.
• Ability to manage and prioritize multiple tasks.
• Experience in customer service or a related field.
• Proficiency in chat and customer service software.
• A passion for animal welfare.
• Must be Authorized to work in the United States.

Benefits

• 403(b) matching.
• 403(b).
• Health insurance.
• Vision insurance.
• Dental insurance.
• Flexible spending account.
• Life insurance.
• Employee assistance program.
• Disability insurance.
• Paid holidays.