Remote Live Chat Support Representative

Overview

We are seeking a Remote Live Chat Support representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time assistance to customers through our online chat platform. This role requires excellent communication skills, problem-solving abilities, and a strong customer service orientation.

In Short

• Respond to customer inquiries and provide support via live chat
• Troubleshoot technical issues and escalate as needed
• Ensure customer satisfaction by resolving issues in a timely manner
• Document customer interactions and feedback for analysis
• Collaborate with other team members to improve processes and procedures

Requirements

• Previous experience in customer service or support role
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using live chat software and CRM systems

Benefits

• Health, Dental, Life and AD&D Insurance
• Employee Wellness and 401k plans
• Employee stock purchase plan (ESPP)
• Paid Time Off and Holidays after 30 days of employment
• Flexible working hours