Chat Support and Sales Representative - Remote

Overview

This position involves providing customer support through live chat to recover abandoned shopping carts and drive conversions for an innovative e-commerce platform.

In Short

• Monitor and message customers who abandon their shopping carts.
• Utilize live chat to re-engage customers.
• Implement cross-selling and upselling techniques.
• Address customer concerns leading to cart abandonment.
• Track recovery metrics and optimize messaging.

Requirements

• Experience in customer service, preferably in e-commerce.
• Proficiency with live chat and messaging tools.
• Strong communication skills.
• Ability to analyze performance data.
• Experience with sales techniques.

Benefits

• Work remotely from anywhere.
• Be part of a dynamic team.
• Opportunity to grow within the company.
• Flexible working hours.
• Competitive compensation.