Remote Live Chat Support Representative

Overview

Flourish Research is a fast-growing investment research firm that provides financial advice and guidance to individuals, businesses, and institutions. Our team of experts is dedicated to helping our clients achieve their financial goals through innovative research and investments. As we continue to expand, we are looking for enthusiastic and dynamic individuals to join our team and be a part of our success.

In Short

• Provide exceptional customer service through live chat.
• Engage with clients and potential clients efficiently.
• Respond to inquiries regarding services and policies.
• Build strong relationships with clients.
• Collaborate with teams to resolve client issues.
• Identify areas for improvement in support processes.
• Work independently with effective time management.
• Flexibility to work during non-traditional hours.
• Access to necessary tools and resources.
• Part of a positive and inclusive work environment.

Requirements

• Proven experience in customer service or support role.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking skills.
• Knowledge of financial and investment terminology is a plus.
• Experience with live chat platforms preferred.
• Ability to work independently.
• Flexibility to work weekends if needed.

Benefits

• Competitive compensation packages.
• Growth opportunities.
• Collaborative work culture.
• Ongoing training and support for skill development.