Customer Support in Tourism - Remote

Overview

Our client is a leading company in the IT industry that is shaping the future of tourism!

Here, it’s all about innovative hardware and software solutions that elevate the tourism sector to a new level. From impressive weather panoramas to advanced booking systems and customized guest cards – our client is a pioneer in European tourism technology.

Why work with them? You have the chance to actively engage as a Customer Support in a growing sector, shape exciting projects, and contribute to the future of the European tourism industry.

In Short

• Be the central contact point for customers regarding internal software solutions.
• Handle customer inquiries independently, leveraging IT colleagues' expertise for complex issues.
• Contribute fresh ideas and actively participate in the development and user-friendliness of applications.
• Assist in root cause analysis, troubleshooting, and quality assurance.
• Test new products before they go live, ensuring high standards.
• Train users on how to use the tools effectively.

Requirements

• Outgoing personality with a focus on solutions and customer orientation.
• Experience in the tourism industry and/or accounting (e.g., reception, reporting, or tourism offices).
• Quick comprehension to tackle technical challenges.
• Highly motivated to continuously learn and acquire new skills.
• Very good German and English language skills.

Benefits

• Shape your future: A training budget is available to support your professional goals.
• Home office option up to 40%.
• Good transport links to the workplace with a free parking spot in the city center, also for private use.
• No car? No problem, a mobility ticket will be provided free of charge for easy, stress-free, and sustainable travel.
• Company events like ski days, Christmas parties, and outings are not neglected.
• Loyalty and appreciation are highly valued: Loyalty is celebrated with anniversary gifts.
• A qualification-dependent gross monthly salary starting from € 3000 gross.