Remote Patient Advocate, Level 1

Overview

Anesthesia Dynamics is seeking dedicated Patient Advocates to join our fully remote team, providing support in a fast-paced, customer-centric environment.

In Short

• Full-time remote position supporting a call center team.
• Respond to inbound calls and emails from patients.
• Assist with billing-related questions and payment processing.
• Maintain accurate records of patient interactions.
• Meet performance metrics for call center operations.
• Collaborate with internal departments as needed.
• Model core values of dignity, authenticity, and balance.
• Comply with HIPAA regulations.
• Participate in training and compliance programs.
• Flexible work hours available within a stable schedule.

Requirements

• Minimum 2 years of experience in healthcare or patient service.
• Strong verbal and written communication skills.
• Experience with medical billing preferred.
• Proficiency in Microsoft Office.
• Ability to multitask and manage high call volumes.
• Bilingual in Spanish/English is a plus.
• High school diploma or GED required.

Benefits

• Health, dental, and vision insurance.
• Company paid Life, LTD & STD coverage.
• Paid time off (PTO) and holidays.
• 401(k) with company match.
• Flexible spending accounts (FSA & DCFSA).