Client Experience Member (Crypto Native) - Remote

Overview

As a Member of Client Experience at Anchorage Digital, you will deliver exceptional service to our crypto-native clients throughout their onboarding and account management processes.

In Short

• Provide white-glove service during client onboarding and account management.
• Respond to client inquiries in a timely and thoughtful manner.
• Support client interactions across multiple teams.
• Develop and refine processes for client experience.
• Understand and apply Anchorage policies to resolve client issues.
• Maintain knowledge of digital asset services including custody and trading.
• Collaborate with internal stakeholders for process development.
• Communicate effectively with a range of clients from startups to C-suite executives.
• Contribute to the enhancement of operational runbooks.
• Continuously improve knowledge of crypto and client needs.

Requirements

• 3-5 years in a client-facing or relationship management role.
• Deep understanding of decentralized finance and crypto.
• Experience with institutional client onboarding processes.
• Ability to work autonomously in a fast-paced environment.
• Strong problem-solving skills and proactive mindset.
• Excellent communication skills for various client interactions.
• Curiosity and a desire to improve client experiences.
• Experience in managing client inquiries and challenges.
• Open-minded and collaborative approach to teamwork.
• Bonus points for a passion for financial systems, as expressed in cultural references.

Benefits

• Work in a rapidly evolving industry with significant growth potential.
• Be part of a leading digital asset platform.
• Collaborate with a diverse team of professionals.
• Engage with innovative financial technologies.
• Opportunity for continuous learning and development.