Payment and Fraud Operations Lead - Remote

Overview

A privately-held high growth telecommunications and financial technology startup based in the United States, is looking to add a Payment and Fraud Operations Lead who will work directly with U.S. product leadership to design and scale secure payment solutions and fraud prevention processes.

In Short

• Full-time remote opportunity with a U.S. startup.
• Focus on designing and implementing scalable payment solutions.
• Oversee payment operations, chargebacks, and fraud detection.
• Utilize tools like Sardine, Footprint, and SumSub for fraud prevention.
• Define KYC/AML processes and manage internal systems.
• Collaborate with U.S. leadership to create compliant workflows.
• Draft and maintain SOPs for operational clarity.
• Train and manage a team as the company scales.
• Analyze fraud patterns and optimize prevention strategies.
• Work in a high-growth environment with premium compensation.

Requirements

• Proven experience in payment operations and fraud prevention.
• Strong understanding of KYC/AML processes.
• Experience with fraud detection systems and tools.
• Ability to conduct manual reviews and chargebacks.
• Curiosity to stay updated on fraud patterns and best practices.
• Experience managing operational systems like ZoHo and Intercom CX.
• Strong analytical skills for monitoring fraud patterns.
• Ability to draft clear SOPs for operational efficiency.
• Leadership experience in training and directing teams.
• Excellent communication and collaboration skills.

Benefits

• Competitive salary with premium pay for experienced candidates.
• Incredible growth opportunities within a rapidly growing company.
• Work in a dynamic and innovative environment.
• Remote work flexibility.
• Collaborate with U.S. leadership and a talented team.
• Opportunity to shape payment operations and fraud prevention strategies.
• Access to industry-leading tools and technologies.
• Support for ongoing learning and professional development.
• Engage in meaningful work that impacts consumer financial operations.
• Be part of a mission-driven organization focused on growth.