Senior Service Technician - Remote

Overview

The Senior Service Technician is responsible for managing incoming service calls, maintaining computer networks, and ensuring user connectivity while providing excellent customer service.

In Short

• Manage incoming service calls from the field.
• Maintain computer networks and user connectivity.
• Control usernames, passwords, and VPN connections.
• Work with AEM software team and technicians to resolve customer issues.
• Coordinate troubleshooting and support for equipment and networks.
• Attend industry events to stay updated on product releases.
• Develop relationships with external clients for technology support.
• Assist VP of Service and software department during downtime.
• Perform site visits if necessary.
• Uphold a sense of customer service and measure client satisfaction.

Requirements

• Bachelor’s Degree in Computer Science or a related field.
• Experience with computers and networks.
• Strong customer service and management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Windows, Excel, and Word.
• Knowledge of JAVA and HVAC systems.
• Critical thinking and problem-solving abilities.
• Ability to work under pressure and manage time effectively.
• Experience with Distech Controls, ASI controls, or JCI is a plus.
• Interpersonal communication and teamwork skills.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development and training opportunities.
• Engagement with cutting-edge technology and industry events.
• Collaborative work with experienced professionals.
• Potential for career advancement within the company.