Voice Platforms Engineer - Remote

Overview

Would you like to work in a global, multicultural and multilingual team? We are looking for a "Voice Platforms Engineer" who will offer service to one of our clients in the pharmaceutical sector.

In Short

• Provide 2nd and 3rd level support for global Voice Services and infrastructure.
• Administer and maintain Enterprise Voice systems, including MS Teams telephony and Contact Center technologies.
• Deploy and manage telephony features in Microsoft Teams environments.
• Operate and support Audiocodes SBCs and Telephony Gateways.
• Configure and maintain cloud-based Contact Center platforms (e.g., Genesys PureCloud or similar).
• Collaborate with global teams to implement and support voice solutions across multiple locations.
• Utilize PowerShell and other scripting tools to automate tasks and support system operations.
• Assist in the design and optimization of network architecture with a focus on QoS for real-time voice and video communications.
• Manage integration with Azure Active Directory and related services.
• Participate in IT projects to implement and upgrade UC and voice-related technologies.

Requirements

• Experience with 2nd and 3rd level support for Voice Services.
• MS Teams telephony features and deployments.
• Contact Center platforms (Genesys PureCloud or similar).
• Audiocodes SBCs and Telephony Gateways.
• PowerShell scripting.
• Enterprise Voice solutions in global environments.
• Network Architecture and QoS (voice/video).
• Azure Active Directory.
• Strong written and verbal communication in English.
• Basic knowledge of project management and IT lifecycle methodology.
• Education: Associate degree with 4+ years of experience, or Bachelor's with 2+, or Master's with 1+, or 4+ years of relevant IT/business experience.

Benefits

• Salary package based on your profile. We will discuss it on our first call.
• Permanent Contract
• Ticket restaurant included in-office hours
• Flexible Retribution Program (medical insurance, public transport ticket and childcare check)
• Discounts on gym network (Wellhub)
• Learning & Development
• Friend Referral Program