Provisioning & Telecom Operations Manager - Remote

Overview

We are looking for a motivated and analytical Provisioning & Telecom Operations Manager to join the team for one of our clients (direct hiring).

In Short

• Lead and manage the back office operations team (mobile and fixed services).
• Design and implement efficient processes for order management, provisioning, and customer lifecycle operations.
• Serve as the escalation point for complex service delivery or billing issues.
• Collaborate with MVNE/MNO partners for integration, SLA monitoring, and platform improvements.
• Coordinate technical onboarding and activation flows, including mobile number portability (MNP), SIM/eSIM logistics, and fixed-line installations.
• Supervise fraud prevention measures, service validations, and data integrity checks.
• Ensure compliance with regulatory obligations and internal operational KPIs.
• Monitor operational reports and improve response times, order processing accuracy, and customer satisfaction KPIs.

Requirements

• 5+ years in telecom operations, including 2+ years in a leadership role.
• Proven experience in MVNO or service provider environments (mobile + fixed).
• Strong understanding of OSS/BSS architecture, CRM, and provisioning systems.
• Project management skills and experience working with cross-functional teams.
• Analytical mindset, ability to create dashboards and optimize workflows.
• Fluent in English, additional languages are a plus.

Benefits

• Direct contract with the company.
• Competitive salary.
• Tools and training to support your success and development.
• A dynamic and international working environment.