Customer Marketing Manager - Remote

Overview

We are looking for a Customer Marketing Manager to own customer advocacy programs, build and maintain our customer proof infrastructure, and partner cross-functionally to ensure Ambience's strongest asset, our customers, is activated strategically across every stage of the GTM motion.

In Short

• Build and scale customer advocacy programs including references, case studies, speaking engagements, testimonials, and customer stories that support growth, expansion, and market credibility.
• Support growth and expansion motions by partnering with Sales/Growth on accounts expanding into new departments or specialties.
• Own the customer proof repository, maintaining a centralized, searchable library of research, case studies, and customer stories.
• Support advisory councils and community programs, managing logistics and participant engagement.
• Drive cross-functional coordination for advocate deployment.
• Ensure narrative alignment for all customer evidence reflecting Ambience's broader positioning.

Requirements

• 4-7+ years in customer marketing, advocacy, or a closely adjacent role in B2B SaaS or enterprise technology.
• Demonstrated experience building or scaling advocacy programs.
• Exceptional storytelling and writing skills.
• Strong cross-functional collaboration skills.
• Highly organized with strong program and project management instincts.
• Customer-facing polish; comfortable engaging with healthcare executives.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with a company match of up to 3% of base salary.
• A remote-friendly culture with full equipment provisioning.
• Parental leave to support family needs.
• Flexible time off with no annual cap.