Associate Process Analyst - Remote

Overview

The Associate Process Analyst plays a vital role within our Client Experience function, providing analysis on a wide range of organizational operating issues using various sources of data. This position drives organizational efficiency and improvement by interpreting data, identifying trends, and implementing process improvement and process re-engineering opportunities. The ideal candidate will serve as a liaison between business users of technology, technology vendors, contractors, and internal staff to ensure seamless operations and continuous improvement.

In Short

• Identifies, analyzes and implements process improvement initiatives
• Provides technical and analytical support for process improvement initiatives
• Performs process improvement initiatives to ensure objectives are met
• Evaluates data and runs reports from various tools (Power BI, SNOW reports, etc.)
• Performs quality review of process deliverables
• Navigates ITIL framework and processes effectively
• Provides accurate and timely information
• Escalates any disconnects between client expectations and Altera
• Conducts proactive health checks and participates in system alerts response
• Interacts with onsite counter-parts on requests/incidents

Requirements

• 0-2 years relevant work experience preferred
• Healthcare experience with knowledge of Hospital and AMB workflows preferred
• ITIL experience with certification in ITIL Foundations preferred
• Azure certification in Azure Fundamentals preferred
• Bachelor's Degree preferred

Benefits

• Competitive compensation and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Impact the lives of patients by empowering healthcare providers