Customer Service Associate III - Remote

Overview

The Customer Service Associate III at Allstate is responsible for serving as a subject matter expert in call center operations, improving customer relations, and assisting in training development.

In Short

• Act as a role model for the team.
• Provide professional assistance for escalated calls.
• Represent the Customer Care Center on projects.
• Assist in the development of training materials.
• Demonstrate knowledge of products and functionality.
• Support customer service specialists with inquiries.
• Provide training to team members.
• Interpret policies and perform customer service duties.
• Answer complex customer inquiries.
• Respond to high volume of inquiries professionally.

Requirements

• 4-year Bachelor's Degree preferred.
• 0-2 years of experience preferred.
• Ability to act as a subject matter expert.
• Excellent communication skills.
• Strong relationship-building abilities.
• Experience in customer service environments.
• Ability to handle escalated customer issues.
• Experience in training and development.
• Ability to work in a team environment.
• Strong problem-solving skills.

Benefits

• Innovative work environment.
• Opportunities for professional development.
• Commitment to serving clients and communities.
• Work-life balance.
• Competitive compensation package.
• Access to training resources.
• Supportive team culture.
• Health and wellness programs.
• Employee recognition programs.
• Career advancement opportunities.