Customer Service Associate III - Remote

Overview

The Customer Service Associate III at Allstate is responsible for handling moderate to complex inquiries related to policies and billing, ensuring customer satisfaction through efficient and professional service.

In Short

• Handle moderate to complex customer inquiries.
• Address various types of policies and billing inquiries.
• Document customer requests and complete policy changes.
• Respond to inbound/outbound calls and communications.
• Maintain knowledge of marketing campaigns for effective responses.
• Explain customer documentation clearly and follow up as needed.
• Demonstrate accuracy in processing customer policy changes.
• Employ probing questions and display empathy for customers.
• Ensure first call resolution and customer satisfaction.
• Resolve routine, complex, and unique customer issues.

Requirements

• Experience in customer service roles.
• Working knowledge of insurance policies and procedures.
• Strong communication and relationship-building skills.
• Ability to manage customer data effectively.
• Experience in performance management.
• Empathy and active listening skills.

Benefits

• Competitive salary based on experience.
• Opportunity to work in a collaborative environment.
• Comprehensive training and development programs.
• Access to innovative thinking and idea exploration.
• Commitment to diversity and inclusion in the workplace.