Senior Genesys Cloud CX Solutions Implementor - Remote

Overview

The Senior Genesys Cloud CX Solutions Implementor will lead the design, configuration, implementation, and optimization of Genesys Cloud CX solutions for enterprise clients, leveraging their expertise to enhance customer experience.

In Short

• Lead end-to-end design and deployment of Genesys Cloud CX solutions.
• Implement and manage Workforce Engagement Management suite.
• Configure Unified Agent Desktop and manage knowledge bases.
• Design and deploy integrations between Genesys Cloud CX and client systems.
• Develop analytics and reporting dashboards for insights on performance.
• Manage Genesys Cloud CX administration and user roles.
• Conduct client discovery sessions and translate requirements into solutions.
• Perform root cause analysis for platform issues and develop best practices.

Requirements

• 5+ years in contact center solutions, with 3 years in Genesys Cloud CX.
• Proficiency in Genesys Cloud CX components and tools.
• Experience in Omnichannel Communications and AI-driven solutions.
• Strong understanding of contact center technologies and security.
• Experience integrating Genesys Cloud CX with external systems.
• Excellent communication and project management skills.

Benefits

• Competitive compensation.
• Opportunities for professional development.
• Supportive work culture.
• Flexible hours and remote work options.