Membership Associate - Remote

Overview

The Membership Associate processes and maintains documentation related to MSO participation and health plan enrollment while ensuring excellent customer service for both internal and external clients.

In Short

• Participate in daily activities of the membership process for clients & providers.
• Compiles and maintains current and accurate data for all providers in databases and online systems.
• Must have ability to audit data and make changes as appropriate with proper documentation.
• Monitors practice and physician applications and follows-up as needed.
• Ensure that provider terminations are processed accurately and in a timely manner.
• Collaborates with practice coaches to obtain accurate data for enrollment.
• Maintains confidentiality of sensitive physician information or membership documentation.
• Collaborates with MSO Operations Manager and Operations Consultant to reconcile physician lists and administrative payments.
• Work with membership team and MSO Operations Manager to optimize processes.
• Attends meetings as required.

Requirements

• High School Diploma required.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent time management, project management, organizational and communication skills.
• Ability to work independently and proactively.
• Ability to interact effectively with external and internal customers.
• Must be a team player and operate in a collaborative working environment.
• Adept with computers and software applications.

Benefits

• Flexible working environment.
• Opportunity for professional development.
• Collaborative team culture.