Operations Supervisor - Remote

Overview

The Operations Supervisor is responsible for overseeing the day to day services and operations for one of RareMed’s dedicated patient service programs. The Operations Supervisor will have oversight of the team supporting program operations and activities including intake and data entry of prescription referrals, referral processing, triaging of patient/prescriber inquiries, prescriber interaction, and client follow-up. The Operations Supervisor will have a deep understanding of program deliverables and required service level metrics. Collaborate with internal teams including Program Manager to enhance program efficiencies through review of program metrics.

In Short

• Accountable to ensure all referrals are processed and triaged appropriately via documented standard operating procedures.
• Oversee cross-functional operations team that includes patient facing, provider facing, and external client facing activities.
• Conduct annual performance reviews, performance improvement plans, and one on ones with direct reports.
• Call auditing, trending, and calibration of auditing scores with the program.
• Oversee training and onboarding of staff necessary to support program operations.
• Active participation in building and maintaining respectful, collaborative internal/external team relationships.
• Manage, maintain, and continually enhance program operational processes and procedures.
• Partner with Program Manager on Project Management requirements.
• Partner with Program Manager on creation and delivery of presentations to internal and external stakeholders.
• Other duties as assigned.

Requirements

• Bachelor’s Degree or high school diploma and equivalent work experience also considered.
• 2+ years’ experience in healthcare management setting.
• Prior experience with leading managing direct reports.
• Empathy, drive and commitment to exceptional service.
• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to exercise independent judgment.
• Ability to manage deliverables in a high pace environment.

Benefits

• This job operates in a professional office environment and teleworking from the employee’s home address.
• Employees must have reliable internet access to perform their responsibilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.