Insurance Housing Account Manager - Temporary Housing - Remote

Overview

The Insurance Housing Account Manager is a remote role that serves as the primary day-to-day liaison for insureds requiring temporary housing, focusing on building relationships and ensuring effective communication.

In Short

• Remote position serving as primary contact for insureds.
• Coordinate temporary housing placements and manage ALE limits.
• Build and maintain relationships with adjusters.
• Provide excellent customer service and updates to insureds.
• Enter and maintain accurate database records.
• Participate in holiday coverage and CAT on-call rotations.
• Complete two weeks of in-person training with required travel.
• Resolve issues during placement or stay.
• Collaborate with team members to meet goals.
• Strong communication skills are essential.

Requirements

• Experience in temporary housing, apartments, or insurance.
• Flexibility for scheduling and on-call rotations.
• 3-5 years of customer service experience preferred.
• Proficiency with MS Office.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks effectively.
• Empathy and a solutions-focused mindset are important.

Benefits

• Medical, Dental, Vision insurance.
• 401K plan options.
• Paid Time Off including vacation and sick time.
• Paid Holidays.
• Employee Assistance Program.