Technical Account Manager - EMS/DMS - Remote

Overview

The Technical Account Manager is responsible for ensuring customer success and growth in the post-sales lifecycle by providing training, support, and advocacy for GE Digital software solutions.

In Short

• Manage post-sales customer lifecycle and ensure customer satisfaction.
• Collaborate with internal teams to drive business growth.
• Develop action plans for issue resolution and customer advocacy.
• Manage enterprise customers in Energy Management Systems and Distribution Management Systems.
• Contribute to strategy and policy development.
• Utilize data analysis to support recommendations.
• Lead small projects with moderate risks.
• Demonstrate strong communication and leadership skills.
• Document, plan, market, and execute programs.
• Eligible for a variable incentive bonus.

Requirements

• Bachelor's degree with at least 8 years of relevant experience.
• Strong oral and written communication skills.
• Ability to analyze and resolve problems.
• Established project management skills.
• Experience in stakeholder collaboration.
• Developing persuasion skills to influence others.
• In-depth knowledge of best practices in the field.
• Ability to take new perspectives on existing solutions.
• Experience managing escalated accounts.
• Awareness of competition and market differentiation.

Benefits

• Healthcare benefits including medical, dental, and vision coverage.
• Access to a Health Coach and Employee Assistance Program.
• Retirement benefits with company matching contributions.
• Tuition assistance and adoption assistance.
• Paid parental leave and disability insurance.
• Life insurance and paid time-off for vacation or illness.
• Professional development opportunities.
• Competitive compensation and a supportive work environment.
• Equal Opportunity Employer.
• Relocation assistance not provided.