Product Implementation Specialist - Remote

Overview

Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology.

In Short

• Own customer onboardings from kickoff to go-live — track timelines, coordinate across teams, and proactively prevent delays
• Diagnose onboarding blockers (data mismatches, product config issues, missing integrations, etc.) which requires deep understanding of a complex SaaS product
• Perform light technical support work — data imports, SQL lookups, testing configurations, API checks
• Collaborate with product & engineering — surface recurring issues, document feedback, and propose product improvements
• Standardize onboarding processes and maintain internal documentation
• Communicate clearly with clients — guide them through setup and resolve issues efficiently

Requirements

• 1–3 years experience in SaaS onboarding, implementation, or project management
• Basic knowledge of SQL or strong willingness to learn
• Strong written and spoken English communication
• Excellent organizational skills and attention to detail
• Comfort working across time zones in a fast-paced startup
• Bonus: experience with customer data migrations, APIs, or workflow automation tools (e.g., Zapier, Postman)

Benefits

• Work directly with a fast-moving startup team
• Make a measurable impact on customer success and product quality
• Learn SaaS operations, data systems, and product development firsthand
• Long-term growth opportunity as we scale our customer success and product orgs