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Customer Success Manager - Remote

Posted 24 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Success Manager at AkitaBox, you will be responsible for transforming clients into product champions, maximizing customer adoption and satisfaction, and collaborating with various teams to meet customer needs.

In Short

  • Transform clients into product champions
  • Maximize customer adoption and satisfaction
  • Manage customer onboarding and education initiatives
  • Drive account adoption and satisfaction
  • Identify additional revenue opportunities
  • Employ multi-channel communication strategies
  • Monitor customer activity and run playbooks
  • Collaborate with engineering and development teams
  • Provide feedback for product and service improvements
  • Support customer business reviews and strategy

Requirements

  • 3+ years in customer success, service, or account management
  • Organized and goal-oriented with a history of achieving goals
  • Strong interpersonal relationship-building skills
  • Bachelor’s Degree or equivalent work experience
  • Ability to travel up to 10% of the time

Benefits

  • Full health benefits
  • Vacation and paid holidays
  • Flexible work environment
  • Opportunities for growth and upward mobility
Akitabox logo

Akitabox

AkitaBox is a Madison-based startup founded in August 2015, consisting of around 40 employees. The company was established by a nuclear engineer, a building technology expert, and a seasoned salesman with a mission to enhance the built environment and improve lives through innovative solutions. Their software-as-a-service product streamlines maintenance processes for building managers and operators, offering a user-friendly interface and exceptional customer support. AkitaBox fosters a culture of transparency, empathy, and personal and professional growth, while also promoting a fun work environment. Recognized as one of Madison's Best Places to Work, the company provides competitive compensation, comprehensive health benefits, unlimited paid time off, and a flexible schedule, making it an attractive workplace for those looking to make a meaningful impact in the industry.

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