Revenue Operations Manager - Customer Success Ops - Remote

Overview

Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle, seeking a strategic Revenue Operations Manager focused on Customer Success Operations to enhance customer retention and health.

In Short

• Optimize customer success processes including onboarding and renewal.
• Support territory assignments for Customer Success Managers.
• Streamline handoffs between Sales and Customer Success.
• Build dashboards to track customer health and product usage.
• Identify churn risk patterns and surface insights.
• Manage Customer Success platforms and ensure data consistency.
• Implement automated alerts and workflows to support CSMs.
• Collaborate with cross-functional teams on customer strategies.

Requirements

• 4+ years in Revenue Operations or Customer Success Operations.
• Strong understanding of customer lifecycle metrics.
• Experience with Customer Success tools and CRMs.
• Strong analytical skills and data storytelling ability.
• Excellent project management and communication skills.

Benefits

• Competitive pay with freedom to solve challenging problems.
• $1,000 adventure travel stipend annually.
• Remote, work-from-anywhere culture.
• Flexible PTO.
• World-class health benefits including mental health support.
• Stock options for full-time employees.
• 401(k) matching.