Senior Manager, Number Operations - Remote

Overview

Aircall is seeking a Senior Manager for Number Operations to lead a global team and enhance customer support for number-related requests, ensuring operational excellence and collaboration across departments.

In Short

• Lead and mentor a global team of 20 in Number Operations.
• Build quarterly OKRs and ensure operational targets are met.
• Manage customer escalations and maintain relationships with carrier partners.
• Project manage compliance requests in collaboration with Legal.
• Advocate for UX improvements and process automation with Product.
• Assist in capacity planning and budgeting with leadership.
• Identify and execute strategies to improve workflows and productivity.
• 5+ years of experience in Number Operations or equivalent.
• 2+ years in a management role with a focus on team development.
• Exceptional communication skills and ability to collaborate across functions.

Requirements

• 5+ years experience in Number Operations or Carrier Operations.
• 2+ years in a management role.
• Advanced proficiency with customer support technologies like Zendesk.
• Strong project management experience with successful project delivery.
• Analytical skills with proficiency in Gsheet and Looker.
• Ability to lead cross-functional projects and deliver results.
• Creative problem-solving skills.
• Proactive and organized with a focus on accountability.
• Exceptional written and verbal communication skills.
• Ability to build relationships with various stakeholders.

Benefits

• Work in a fast-paced, team-driven environment.
• Opportunity for continuous learning and innovation.
• Be part of a global team with a customer-obsessed culture.
• Contribute to shaping the future of customer communications.