Senior Software Engineer, Community Support Engineering - Remote

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

In Short

• Join the Community Support Engineering (CSE) team at Airbnb.
• Build and evolve the core case data model and backend services.
• Deliver correctness, reliability, and performance in customer support.
• Design and evolve data models and service contracts.
• Build reliable backend services with clear SLOs.
• Collaborate with cross-functional partners to deliver platform capabilities.
• Participate in production operations and incident response.
• Communicate tradeoffs, risks, and milestones effectively.
• Contribute to shaping the technical vision for the platform.
• Work in a remote eligible position with occasional office attendance.

Requirements

• 6+ years of backend software development experience.
• Experience with JVM languages (Java/Kotlin).
• Strong API and data-modeling skills.
• High-velocity execution with high code quality.
• Clear communication across product, ops, and engineering teams.
• Experience in production operations and observability.

Benefits

• Opportunity to impact Airbnb's global community support.
• Work in a diverse and inclusive environment.
• Flexible work arrangements with remote eligibility.