Remote Otter LogoRemoteOtter

Senior Software Engineer, Community Support Engineering - Remote

Posted Yesterday
Software Development
Full Time
USA

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

In Short

  • Join the Community Support Engineering (CSE) team at Airbnb.
  • Build and evolve the core case data model and backend services.
  • Deliver correctness, reliability, and performance in customer support.
  • Design and evolve data models and service contracts.
  • Build reliable backend services with clear SLOs.
  • Collaborate with cross-functional partners to deliver platform capabilities.
  • Participate in production operations and incident response.
  • Communicate tradeoffs, risks, and milestones effectively.
  • Contribute to shaping the technical vision for the platform.
  • Work in a remote eligible position with occasional office attendance.

Requirements

  • 6+ years of backend software development experience.
  • Experience with JVM languages (Java/Kotlin).
  • Strong API and data-modeling skills.
  • High-velocity execution with high code quality.
  • Clear communication across product, ops, and engineering teams.
  • Experience in production operations and observability.

Benefits

  • Opportunity to impact Airbnb's global community support.
  • Work in a diverse and inclusive environment.
  • Flexible work arrangements with remote eligibility.
Airbnb logo

Airbnb

Airbnb, founded in 2007, has transformed the way people travel by creating a trusted marketplace and travel community that connects over 4 million Hosts with more than 1 billion guests worldwide. The company offers unique stays and experiences, allowing guests to engage with local communities authentically. With a focus on building a world-class payments platform, Airbnb facilitates seamless transactions across 191 countries and 75 currencies, ensuring trust and ease of use for both guests and hosts. The company is committed to innovation, diversity, and inclusion, striving to attract a broad talent pool to enhance its products and services.

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