Manager, Customer Onboarding Services - Remote

Overview

The Manager, Customer Onboarding Services serves as leader to the Onboarding & Data Migration teams at AffiniPay, ensuring a successful and timely onboarding for new customers transitioning to MyCase.

In Short

• Lead the Onboarding & Data Migration teams.
• Ensure successful onboarding of new customers.
• Utilize Salesforce for tracking onboarding processes.
• Monitor KPIs to meet or exceed goals.
• Conduct team meetings and morning standups.
• Manage team workload and ensure balance.
• Hire and train new employees.
• Collaborate with Sales, Product, and Services teams.
• Provide timely responses to customer escalations.
• Represent the team in leadership meetings.

Requirements

• 1+ years of onboarding MyCase customers.
• BA/BS/BE degree required.
• Exceptional customer relationship building skills.
• Excellent written and oral communication skills.
• Strong analytical capabilities for problem-solving.
• Demonstrable leadership skills.
• Ability to influence decision-making.
• Highly organized with multitasking abilities.
• Passion for leading and helping others.
• SaaS experience and/or legal experience desired.

Benefits

• Fully covered medical, dental, and vision coverage.
• Flexible paid time off policy.
• 401K with company match.
• Competitive compensation packages with bonuses.
• Health Wellness Program.
• Parental resources including paid time off for caregivers.
• Professional development opportunities.
• Community outreach initiatives.
• In-office experience with perks at headquarters.
• Diversity, Equity & Inclusion initiatives.