Service Advocate - Fully Remote

Overview

The Service Advocate role at CVS Health involves assisting Customer Service Representatives with Medicare inquiries and handling escalated member issues, providing support and guidance to ensure efficient resolutions.

In Short

• Work fully remote as a Service Advocate.
• Provide support to Customer Service Representatives during calls.
• Handle escalated member service inquiries.
• Engage and educate members based on their needs.
• Act as a knowledge resource for CSRs.
• Must have 1+ years of customer experience.
• Strong problem-solving and communication skills required.
• Leadership abilities and experience in member escalations preferred.
• Competitive pay range of $17.00 - $34.15/hour.
• Comprehensive benefits package offered.

Requirements

• 1+ years of customer experience.
• Strong problem-solving skills.
• Empathy and excellent listening skills.
• Ability to de-escalate situations.
• Exceptional verbal and written communication skills.
• Leadership abilities.
• Ability to mentor and train employees.
• Experience with Medicare preferred.
• Computer literacy required.
• Bilingual Spanish preferred.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance available.
• Paid time off and family leave options.
• Employee stock purchase plan.
• Confidential counseling and financial coaching.
• Comprehensive benefits based on eligibility.
• Commitment to workplace diversity and inclusion.