Advanced Data Storage Systems Field Engineer - Remote

Overview

ASG, LLC is seeking an Advanced Data Storage Systems Field Engineer to provide expert installation and support for Dell PowerScale storage systems, ensuring high-quality technical support and customer satisfaction.

In Short

• Join the Professional Services team at ASG, LLC.
• Provide installation and integration of data storage systems.
• Ensure timely support and maintenance services.
• Work directly with clients to troubleshoot technical issues.
• Identify upselling opportunities for additional services.
• Deliver high-quality customer service with a professional attitude.
• Document processes and maintain clear communication.
• Collaborate with clients for best-in-class support.
• Flexibility to work remotely and on-site.
• 4-6 years of IT experience required.

Requirements

• Experience with Dell/EMC Isilon/PowerScale systems.
• Proficiency in block-level and clustered NAS storage systems.
• Strong troubleshooting skills in collaborative environments.
• Experience with networking technologies and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for learning and expanding expertise.
• Flexible hours, including evenings and weekends if necessary.
• Experience in the Media & Entertainment industry preferred.
• Relevant certifications are a plus.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life insurance.
• 401(k) plan.
• Paid time off.
• Comprehensive benefits package.