Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 3 weeks ago

Overview

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.

In Short

  • Manage a portfolio of existing app publishers with the focus of generating more revenue for them and us
  • Establish strong relationships with your existing partners through day-to-day communication (Slack, E-Mails, Calls)
  • Analyze KPIs related to the performance of your partners and take action accordingly
  • Prepare reports, presentations, and business reviews (QBRs) for app publishers
  • Use our dashboard and other tools (Salesforce, Happyfox) to track activities related to your app publishers portfolio
  • Gather and communicate your partner’s needs internally with the right priority, including technical troubleshooting

Requirements

  • 1 year of experience in Advertising Technology, Mobile Advertising or Digital Marketing Space
  • Understanding of the standard KPIs used in Ad Tech (CPI, CPM, CPC, ARPDAU, CTR, etc)
  • Outstanding communication skills (verbal and written)
  • Excellent analytical skills
  • Mastering the Google Suite (Sheet and Slides especially)
  • Output- and Revenue Driven attitude
  • Liking to work in a fast-paced environment
  • Strong sense of ownership

Benefits

  • Easy Arrival to adjoe: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at adjoe in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you make Hamburg feel like home.
  • Live Your Best Life, at Work and Beyond: We work in a hybrid setup with core office days on Monday, Tuesday, and Thursday, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and access to an in-house gym with lots of different fitness classes.
  • Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skillset and achieve your career goals.
  • Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

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