Customer Service Specialist - Remote

Overview

AdaptHealth is seeking a Customer Service Specialist to provide exceptional service to patients, ensuring they receive the necessary medical equipment and support.

In Short

• Develop and maintain knowledge of products and services.
• Answer inbound and outbound calls in a timely manner.
• Document call information according to procedures.
• Process orders and verify documentation accuracy.
• Complete insurance verification and obtain pre-authorizations.
• Navigate multiple online EMR systems.
• Communicate trends and issues to management.
• Facilitate resolution of customer complaints.
• Meet quality assurance and performance metrics.
• Utilize company tools for maintaining quality.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Two years of experience for senior level positions.
• Experience in Medicare certified environments preferred.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Work in a supportive and dynamic environment.
• Flexible work hours.
• Comprehensive training provided.