Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at AdaptHealth, you will play a crucial role in ensuring successful service for patients by managing inbound and outbound calls in a fast-paced environment.

In Short

• Develop and maintain knowledge of current products and services.
• Answer calls and emails promptly, adhering to goals.
• Document call information according to standard procedures.
• Process orders and follow up on customer inquiries.
• Verify insurance and patient eligibility.
• Communicate trends with management regarding insurance companies.
• Meet quality assurance and performance metrics.
• Handle customer complaints with empathy and problem-solving skills.
• Utilize company tools for maintaining quality service.
• Work independently and as part of a team in a flexible environment.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare administrative or customer service roles.
• Two years of experience required for senior level positions.

Benefits

• Opportunity to make a profound impact on patients' lives.
• Work in a supportive and dynamic environment.
• Flexible working hours.