Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at AdaptHealth, you will play a crucial role in ensuring successful service for patients by managing inbound and outbound calls, processing orders, and educating patients about their financial responsibilities.

In Short

• Develop and maintain knowledge of products and services.
• Answer calls and emails promptly.
• Document call information accurately.
• Process orders and follow up on customer inquiries.
• Verify insurance and patient eligibility.
• Communicate trends and issues to management.
• Handle customer complaints with empathy.
• Meet quality assurance and performance metrics.
• Utilize company tools for maintaining quality.
• Work independently and as part of a team.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Two years of experience for senior level positions.
• Experience with Medicare and Medicaid preferred.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Work in a supportive and dynamic environment.
• Flexible working hours.