Senior Application Support Specialist - Level 1 - Remote

Overview

As a Senior Application Support Specialist at Acumatica, you will be responsible for providing first-level ERP support to partners and customers, ensuring high levels of customer satisfaction through technical mentoring and problem resolution.

In Short

• Provide first level direct ERP support to partners and customers.
• Become proficient with Acumatica’s product suite.
• Troubleshoot application-related issues via phone/chat and web meetings.
• Establish and maintain professional relationships with clients.
• Analyze customer requirements and deliver appropriate solutions.
• Manage client technical service requests and ensure timely resolution.
• Communicate proactively with accounts regarding product information.
• Document client inquiries and provide feedback to R&D.
• Share best practices with team members to enhance support quality.
• Participate in projects to expand client support offerings.

Requirements

• Understanding of accounting principles and business practices.
• College Degree in IT, Engineering, Computer Science, Accounting, or Finance.
• 2-5 years of experience with business management software.
• Experience delivering support via email, phone, and live chat.
• Strong verbal and written communication skills.
• Detail-oriented with excellent multi-tasking skills.
• Ability to work well in a team environment.
• Intermediate computer skills (Word, Excel, PowerPoint, Outlook).

Benefits

• Opportunity for professional and financial growth.
• Casual and high-energy work culture.
• Work/life balance emphasis.
• Potential for annual bonuses and stock options.