Technical Claims Handler (Fleet Team) - Remote

Overview

The Technical Claims Handler will manage vehicle claims from start to finish, ensuring excellent customer service and communication throughout the process.

In Short

• Make outbound and receive inbound calls to customers and clients.
• Manage vehicle claims end-to-end.
• Use bespoke software to maintain claims information.
• Prioritize and manage own workload effectively.
• Provide accurate updates to team managers and customers.
• Meet and exceed service level agreements (SLAs).
• Collaborate with all parties for optimal repair journeys.

Requirements

• Excellent customer service skills.
• Ability to handle a high volume of calls.
• Strong written and verbal communication skills.
• Good time management and workload management skills.
• Experience in a target-driven and fast-paced environment.
• Desirable experience in the insurance and claims industry.

Benefits

• 33 days holiday (including bank holidays).
• Personal health cash plan.
• Enhanced maternity/paternity/adoption/shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everybody!