Customer Success Manager - Remote

Overview

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

In Short

• Join Acquia as a Customer Success Manager in a global team.
• Deliver a world-class success experience for customers.
• Interact with diverse cultures and well-known customer names.
• Educate clients on product information and developments.
• Check in with clients regularly to ensure satisfaction.
• Respond to customer support issues professionally.
• Identify upsell opportunities to enhance customer value.
• Collaborate with internal teams to meet customer expectations.
• Passion for customer success is essential.
• Experience in hospitality or retail is a plus.

Requirements

• 2+ years of service experience.
• Knowledge or interest in web development (HTML and Accessibility is a plus).
• Strong written and verbal communication skills.
• Sense of ownership and pride in work.
• Ability to organize and prioritize tasks.
• Strong work ethic and desire to learn.
• Experience with Intercom, Zendesk, or similar systems is a plus.
• Working knowledge of Google Suite.
• Ability to speak Norwegian or Swedish is preferred.

Benefits

• Be part of a global company with a strong market position.
• Work in a collaborative and supportive environment.
• Opportunity to make a positive impact on customers' experiences.
• Engage with diverse cultures and international clients.
• Continuous learning and growth opportunities.