Manager of Customer Experience - Remote

Overview

As the Manager of Customer Experience, you’ll lead the design and execution of initiatives that enhance how learners and enterprise clients interact with our e-learning platforms, serving as the voice of the customer across the organization.

In Short

• Lead customer experience initiatives for e-learning platforms.
• Define and monitor journey metrics like NPS, CSAT, and CES.
• Analyze customer pain points and usage patterns.
• Collaborate with cross-functional teams to enhance user experience.
• Create educational resources and optimize customer communication.
• Collect and analyze customer behavior data for actionable insights.
• 5+ years in customer experience or user engagement roles.
• 2+ years with e-learning platforms.
• Experience with tools like Zendesk and Salesforce.
• Passion for customer empathy and platform improvement.

Requirements

• 5+ years of experience in customer experience, success, or user engagement roles.
• At least 2 years working with e-learning platforms (LMS or similar).
• Hands-on experience with tools like Zendesk and Salesforce.
• Proven ability to manage customer feedback loops and engagement initiatives.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Four weeks of paid parental or medical leave.
• Flexible PTO policy and paid holidays.
• 401(k) retirement plan with matching contributions.
• One free course each year after 90 days.
• Tuition assistance for continued education.