Customer Service Representative - Remote

Overview

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions.

In Short

• This position is 100% remote, we will provide equipment that allows you to work-from-home.
• Monday-Friday schedules available.
• 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)
• Communicate with our members via phone and email, exhibiting care in every interaction.
• Listen to our members, providing empathy and solutions to their unique needs.
• Collaborate with your team to share knowledge and best practices.
• Accurately document Member interactions and activity.

Requirements

• Minimum of 1 year of Customer Service experience (call center or retail).
• High school diploma or equivalent.
• Available for an 8-hour shift between the hours of 7am - 9pm MST.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Benefits

• 401 (k) with employer match.
• Medical, dental, and vision with HSA and FSA options.
• Competitive vacation and sick time off, as well as dedicated volunteer days.
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts.
• Up to $5,250 paid back to you on eligible education expenses.
• Pet care discounts for your furry family members.
• Financial support in times of hardship with our Achieve Care Fund.
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups.