Customer Service Representative - Loan Servicing - Remote

Overview

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions.

In Short

• Assist members with their loan programs and provide guidance throughout their journey.
• Communicate with members via phone and email.
• Handle 45-55 inbound/outbound calls daily.
• Work out arrangements with clients who are late on payments.
• Meet monthly call center goals.
• Collaborate with team members to share knowledge.
• Accurately notate members’ accounts.
• Complete required training with no absences.
• Work hybrid with 3 days in office each month.
• Starting pay of $18/hour.

Requirements

• Minimum of 1 year of Customer Service experience.
• Available for an 8-hour shift Monday - Friday.
• Willingness to work onsite in Tempe office 3 days each month.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Benefits

• Hybrid work opportunities.
• 401 (k) with employer match.
• Medical, dental, and vision with HSA and FSA options.
• Competitive vacation and sick time off.
• Access to wellness support through Employee Assistance Program.
• Up to $5,250 paid back on eligible education expenses.
• Pet care discounts.
• Financial support in times of hardship.
• Commitment to diversity and inclusion.