24/7 Monitoring Support Engineer - Remote

Overview

The Monitoring Support Engineer role involves ensuring the health and performance of client infrastructures through proactive monitoring and incident management in a 24/7 support environment.

In Short

• Proactive monitoring of distributed systems using various tools
• Incident triage and management using ITIL practices
• Scheduled infrastructure checks and corrective actions
• Collaboration with internal and external teams during incidents
• Reporting and maintaining documentation for platform health
• Continuous improvement through root-cause analysis
• Ability to work in a rotating 24/7 shift schedule
• Strong communication and problem-solving skills
• Focus on customer service and user experience
• Organizational skills and resilience under pressure

Requirements

• Very good communication skills and high attention to details
• Willingness to work in a 24/7 rotating shift schedule
• Problem recognition and information gathering skills
• Sharp attention to detail with accurate documentation
• Strong analytical and problem-solving skills
• Proactive attitude and collaborative mindset
• Focus on customer service and delivery priorities
• Efficient collaboration with multiple teams
• Ability to stay organized and pressure resilient
• Strong English language skills

Benefits

• Holistic benefits program covering social, physical, and emotional wellbeing
• Medical benefits and gym support
• Flexibility in work-life dynamic
• Investment in mental wellbeing and social connections